Become part of our success story and support our F&B team. As part of the customer service team, you will take care of our customers' concerns and handle orders in the perfumery and cosmetics sector.
We are looking for a full-time Order & Customer Service Specialist as soon as possible for our office in Warsaw.
This role closely partners with colleagues at all levels across both the F&B team and wider business. As such, the role requires a capable communicator who can spot opportunities to create regional consistency and who is able to set clear expectations of both team members and stakeholders.
You are diplomatic, detail-oriented, service-minded and driven by the opportunity to provide first class support. You have a positive can-do attitude, as you will have to juggle the various demands of a fast-paced business environment.
YOUR ROLE
You will be responsible for the following activities:
- Entering orders into the goods management system and checking them on an ongoing basis.
- Answering incoming telephone/email queries regarding delivery dates, product availability etc.
- Supporting the processing of complaints and managing the order process.
- General administrative tasks.
- You’ll play a key role in delivering top-tier service experiences.
- You shall be responsible for the precision and correctness of documentation.
- You will Ensure all complaints are processed in a timely manner, including telephone and email customer support.
- Ongoing communication and coordination with external carriers and central customer service in Paris (order tracking, delivery documentation, etc.).
- Interaction and proactive collaboration with all departments of the company, in particular with the commercial department.
WHAT YOU BRING
You are friendly, open and enjoy interacting with our customers on a daily basis. You perform your tasks conscientiously and with great attention to detail without losing sight of the essentials. You also have the following profile:
- You have successfully completed a professional business education
- Strong service and customer orientation
- Precise, independent, and fast working style
- Strong teamwork and communication skills
- Experience with MS-Office (especially Excel)
- Very good knowledge of Polish and English
WHAT WE OFFER
- A strong brand in the luxury industry and an attractive working environment
- A culture where we value passion, respect, humanity, honesty and responsibility
- A diverse, collaborative and inclusive team
- Employee benefits: e.g. healthcare, life insurance, sport card, cafeteria and more
- Modern workplace and great location, right in the city center of Warsaw
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