Customer Support Specialist with Polish in the retail industry

Customer Support Specialist with Polish in the retail industry Szczecin

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in Polish (C1) and English (B2), and thrive in a structured back-office environment, we want to hear from you!

Your responsibilities:

• Deliver written customer support via email for the Polish market.

• Investigate and resolve customer issues by reviewing past interactions and using internal tools.

• Process manual refunds and address GDPR-related complaints with care and accuracy.

• Ensure every customer interaction is professional, empathetic, and solution-focused.

• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for:

• Fluent Polish (C1) and English (B2) – both written and spoken.

• Excellent communication skills and the ability to clearly explain solutions.

• Strong analytical and problem-solving mindset.

• Patience, empathy, and emotional resilience.

• Typing speed of 150+ keystrokes per minute and solid computer literacy.

• Availability for full-time on-site work in Szczecin

What we offer:

• Employment based on a labor contract

• Engaging trainings

• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days

• Talent Development Program: a transparent career paths and promotions

• CNX Academy: with mentoring program

• CNX University: with unlimited online trainings available

• Refer a friend: bonus for recommending a friend up to 4000pln

• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite

• Modern office in the heart of Katowice center