GROWING WHAT MATTERS STARTS WITH YOU
Corteva Agriscience™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.
#GrowWhatMatters
We’re hiring for a Senior Customer Service Representative (Order Management) to join our team in Warsaw, Mazowieckie, Poland
Learn how you can be our voice in the conversation about the future of agriculture.
As Customer Service Representative, you will be responsible for exemplary customer service and support to customers by being able to proactively navigate and diagnose customer needs and respond using a wide and dynamic base of information and resources.
You Will Be Part of Growing Team
The CSR interfaces with customers and coordinates with multiple business and functional partners to deliver exceptional service to customers and contributes to Corteva business success.
The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives to the customer at the correct time, with the correct product, with the correct equipment and correct paperwork.
In the event of a service failure, the CSR initiates the corrective action for resolution of the failure and takes the lead position in resolution for the customer. It is expected that the CSR knows what it takes to go above and beyond the daily calls from customers; to build and maintain customer loyalty and confidence.
Your Challenge:
- Order Management: Handles routine and non-routine customer order activities, including managing customer demand, following up on samples, complex order entry (i.e. consignment) guiding and leading the activities of the order process utilizing work process, business strategy, and best practice to ensure high quality service. The CSR typically works with a very complex combination of order scenarios, such as multiple sourcing locations, various modes of transport, and a broad range of products. This requires the ability to multi-task with critical thinking and analyzing skills. Responsible to receive and record customer complaints and facilitate resolution in cooperation with internal partners.
- Follow-up on credit blocks with credit department. Ensure active customer portfolio confirmed for the season in place is not affected from shipment side by missing credit or delayed credit set-up.
- Customer account management and invoicing
- Manage customer account in collaboration with Sales, Credit and Accounts Receivables.
- Monthly creation of invoices to CMR’s and dealers, including printing and enveloping
- Master data administration in SAP, Internet (B2B, SalesForce)
- Responsible to initiate and resolve any action in connection with the dispute/claims raised by the customers
- Reporting, Metrics, Audits - supports overall Business by providing appropriate Customer, Sales, Shipments reports; tracks On-Time-Delivery, Invoice Accuracy, Customer Complaints, Speed-of-Resolution and Delivery-in-Full; regularly obtains customer feedback to continuously improve service delivery.
Key Stakeholders and Interactions:
- Internal: Customer Service Leader, Customer Service Representatives, Credit, SME, Commercial, Supply, Country Lead
- External: Customers, External auditors, Logistic Partners
Location:
Warsaw, Mazowieckie, Poland
(Hybrid - 3 days in office)
To Grow What Matters, You Will Need
- University graduate
- At least 3-5 years’ experience in a similar position or in customer service with experience in OTC activities
- Good command on English for both verbal and written communication
- Strong attention to details; analytical skills
- Strong coordination skills with good initiative to problem solve
Who Are We Looking For?
- Curious, bold thinkers who want to grow their careers and be part of a winning team
- Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food
- Collaborators who thrive in a diverse, inclusive work environment
- Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader
Growing What Matters Starts With You… What We Can Offer To Help You Grow?
- Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time
- Challenging work assignments that grow your skills, capabilities and experiences
- Opportunities for international rotations and relocation that will expand your global view and cultural experience
- Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered
- Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.
- Joining us is a natural opportunity to strengthen your professional network through valuable relationships.
- Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary
- Performance driven culture with a strong focus on speed, efficiency and agility
#LI-NK2
To know more about Corteva please watch this video: https://www.youtube.com/watch?v=Bs3CpU29-1M
Report job
