ArcelorMittal Business Centre of Excellence is looking for candidates for a position of
Customer Service Specialist
Job Description
The Customer Service Specialist is responsible for ensuring the highest standards of customer service regarding orders, delivery times and product availability, comprehensive customer service, including ongoing contact with the customer. This includes handling all relevant system operation, maintaining communication with customers and internal departments, monitoring of customer orders and request.
Job Description
- The Customer Service Specialist is responsible for ensuring the highest standards of customer
- service regarding orders, delivery times and product availability, comprehensive customer service,
- including ongoing contact with the customer. This includes handling all relevant system operation, maintaining communication with customers and internal departments, monitoring of customer orders and request.
Main Responsibilities:
- Act as the main contact for customers regarding order -related inquiries and issues ·
- Provide accurate information on order realization and delivery status ·
- Collaborate with customers to improve service ·
- Collaborate with Commercial Team to secure high level of customer service ·
- Maintaining high standards of customer communication · Reconciling shipments with customers and agencies according to the service model
- Administration and system tasks ·
- Managing of the process of order acceptance in the system ·
- Monitor and trigger delivery instructions ·
- Capture and put in the systems customer’s restrictions for reception ·
- Verifying the data flow and identifying any inconsistencies between the systems ·
- Monitoring and analysis of inventory level
- Other · Cooperate with internal cluster customer service and logistic department ·
- Participate in Customer Service improvement project
Requirements
Education:
Bachelor's degree in logistics, supply chain management, international trade, or a related field.
Experience:
- 3–5 years of experience in a similar position within the logistics or transportation industry.
- Experience in customer service, order management, or freight forwarding operations.
Skills and Competencies:
Behavioral Competencies:
- Customer-centric mindset and stakeholder orientation.
- Strong communication skills (written, verbal, digital).
- Attention to detail and problem-solving ability.
- Independent work style with minimal supervision.
- Team-oriented approach and willingness to continuously learn and improve.
- Commitment to compliance and quality standards.
Technical Competencies:
- Proficiency in English (written and spoken); additional foreign language is an asset.
- Solid knowledge of transport and freight forwarding processes.
