CUSTOMER SERVICE REPRESENTATIVE
Your responsibilities:
- Order entry of shocks, accessories & advertising materials & follow up of orders till delivery.
- Work with following communication channels : mail, phone, Teccom, SAP
- Follow up product availability and back orders to ensure complete and on time delivery.
- Generate and communicate order tracking & status reports
- Ensure warehouse workload leveling by speeding up order releases
- Follow up of credit control by customer
- Issue required Custom’s document (ATR, EUR1, certification of Origin)
- Contacts with Embassies and Chamber of Commerce for legalization of documents and other external entities
- Ensure timely process time to comply with instructions in Letter of Credit (L/C)
- Provide customer service and answer questions of sales & customers
- Respond to customer questions & complaints including transportation issues
- Follow up systematically order fulfillment
- Organize transportation & control of carrier invoices
- Fast & constructive handling of customer complaints
- Set up communication line with customer and Inform all departments about customer requirements
- Contribute to customer service projects both customer specific as generic
- Clear communication of new customer requirements after verification of possible impacts on the total distribution process and follow up on execution.
- Develop, update procedures & work instructions
OUR requirements:
- Minimum Bachelor degree in an administrative area
- Konwlegde of SAP, excel and Teccom is an advantage
- Knowledge of following languages: English (Russian could be additional asset)
- Strong interpersonal skills with the ability to collaborate effectively with cross-functional and international teams
Nice to have:
- Experience with clients and systems is a plus.
What we offer
- Private health insurance with Lux Med;
- Medicover Sport card;
- A wide range of social benefits (group life insurance, holiday subsidies, gift packages and vouchers, and many others);
- Opportunities for professional development;
- The chance to gain experience in an international corporation;
- Training programs to enhance professional qualifications
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