Order Fulfillment Specialist with Italian

Job Title

Job Description

Your role:

• Logistic claims process management – handling customer complaints, raising credits for valid queries

• Working closely with the cash & collection team, account managers, warehouse, and carriers to ensure a swift resolution of disputes

• Actively participating in Dispute Council meetings

• Performing manual corrections for all sales documents related to the inland/export shipments to the clients

• Return process management – execution of document flow between the customer and the accounting department

• Maintaining all databases and reports regularly and within the agreed timeline

• Together with team members, continually striving to implement process improvements

• Problem-solving and maintaining relationships with customers and stakeholders

Our benefits:

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of training & learning opportunities including LinkedIn Learning access

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

You're the right fit if:

• Bachelor’s degree with at least 6 months of experience or vocational (MBO) degree with min. 2 years of relevant work experience

• Very good level of English (min C1) and good knowledge of Italian (at least B2)

• Strong customer service orientation and problem-solving skills

• Good communication skills

• Cultural awareness and pro-active behavior

• Previous experience in Order Management would be a plus

• Knowledge of logistics / supply chain would be a plus

• Knowledge of SAP and/or equivalent ERP systems would be beneficial

• Strong customer service orientation and problem-solving skills

• Good communication skills

• Cultural awareness and pro-active behavior

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

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