No Relocation Assistance Offered
Job Number #168437 - Warsaw, Mazovia, Poland
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Key Accountabilities:
- Manage the Order to Invoice process within CP Best Practice standards (“Essentials”), including:
a. Create manual orders (non-revenue or revenue) by request and by exception
b. Manage order creation issues and Order acknowledgement
c. Order Validation, Order maintenance and Delivery Creation
d. Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable)
e. Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable)
f. Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)
g. Issue invoice follow up
- Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including:
a. New item launches
b. SKU transitions/substitutions
c. Prolonged stock issues
- Collaborate with local Customer Development Teams (CDTs) and Logistics (either of CP internal or 3PL) to investigate and resolve order management and delivery issues.
- Highlight delivery and distribution issues to Logistics (either of CP internal or 3PL) for follow-up and corrective action. Communicate any special customer requirements to Logistics (either of CP internal or 3PL).
- Support and enforce all sales policies (terms and conditions) predefined by local CDT / Commercial teams with customers.
- Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
- Work with local CDTs and Logistics (either of CP internal or 3PL) to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
- Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).
- Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
- Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.
Qualifications:
An University Degree
1-2 years of proven experience in customer service area
Good level of English is a minimum
Good knowledge of MS Excel, G-suite
Autonomous, results oriented, promoting team-work, problem solving approach
Excellent communication and interpersonal skills
Analytical skills
SAP experience is an advantage
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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