Numer referencyjny: ITS/PA
lokalizacja
dolnośląskie / Wrocław
kategoria
Specjalista ds. Wsparcia Technicznego / Helpdesk / Serwis, Customer Service Advisor SSC / BPO
Responsibilities:
- be the first point of contact for customers needing technical support — via phone, email, and chat,
- troubleshoot basic it issues with confidence,
- manage and track service requests through our ticketing system,
- collaborate with our expert tech teams to resolve complex problems,
- keep customers informed and happy with timely updates and solutions.
Requirements:
- experience in technical support,
- fluent italian and english,
- good knowledge of the ticketing tool,
- customer orientation,
- great communication skills and a team-player attitude,
- willingness to work in shifts between 7 am - 8 pm (8 h) from the office in wrocław,