Junior Client Onboarding Specialist

Profitroom - Empowering hotels directly

Currently we are looking for a Junior Client Onboarding Specialist to join our Onboarding Team and help us deliver our solutions to customers in a quick and seamless way! Interacting with clients worldwide, colleagues who are experts in hospitality and travel-tech and being constantly exposed to our technology will provide you with a great opportunity to become an expert in dealing with a diverse set of stakeholders, develop your hospitality domain experience and tech skills.

Daily activities:

• Act as the primary point of contact for clients throughout the onboarding process,
  
• Deliver all onboarding tasks to an exceptional standard, ensuring projects go live on schedule,
  
• Ensure clients enjoy a seamless and positive onboarding experience,
  
• Provide accurate and timely reporting on assigned projects,
  
• Collaborate with team members to support the achievement of company goals.

Requirements

• Ability to manage multiple projects simultaneously and adapt to changing priorities,
  
• Previous professional experience in a hotel or a software company within the hospitality sector, with a solid understanding of daily hotel operations,
  
• Basic knowledge of the onboarding process in a Software-as-a-Service (SaaS) model,
  
• Strong organisational and communication skills, with fluency in both English and Polish,
  
• Guest-centric mindset and an international mentality,
  
• Willingness to travel occasionally for team meetings (mainly domestic, no more than a couple of times a year) - while this is a remote role, we enjoy meeting each other from time to time.

Nice to have:

• Proficiency in Spanish or Czech would be a big plus.

Benefits

• Enjoy Work-Life Balance: Embrace a fully remote and flexible work environment.
  
• Employment of your choosing - we can offer you a contract of employment in PL and B2B everywhere else.
  
• Explore the World: Avail annual 'Work with Us, Travel with Us' vouchers.
  
• Grow Your Skills: Access to English language classes along with a dedicated team development fund.
  
• Stay Healthy: Benefit from co-financed life and medical insurance, access sports facilities and receive professional mental health support whenever needed.
  
• Take Time Off: Get 26 days off with a Polish Employment Contract and 24 days off break with B2B contracts.
  
• Share hospitality: Take 2 extra days off (annually) for CSR activities.
  
• Join Celebrations: Participate in company retreats, events, and wedding & baby packs, benefit from our employee referral program.
  
• Transparent Culture: Experience a flat hierarchy and open communication channels for transparency.

Recruitment process:

• Intro call with the Recruiter (up to 45 minutes)
  
• Role and Team fit interview with Hiring Manager (up to 45 minutes)
  
• Interview with Team Leader and Onboarding Manager (up to 30 minutes)

About Us:

We’re passionate about innovation and harnessing the latest technology - including AI-driven solutions - to empower hoteliers. Our award-winning SaaS platform and marketing services are designed to boost bookings, streamline operations, and deliver exceptional guest experiences. At Profitroom, we believe in pushing boundaries, embracing change, and shaping the future of hospitality through technology.