About ZEN.COM
ZEN.COM is a licensed European fintech company that provides modern financial solutions for individuals and businesses. Our mission is to simplify the complexity of banking with cutting-edge technology, exceptional service, and a customer-centric approach.
Role Overview
We are seeking a proactive and detail-oriented Law Enforcement Contact Specialist to join our team in Poland. In this role, you will be responsible for supporting various internal processes, handling external communication with institutions and authorities, and contributing to the overall quality and efficiency of the Operations team.
Key Responsibilities
Support internal processes and tools in line with department objectives
Handle multi-channel communications, primarily via email and ticketing systems
Manage incoming requests from financial institutions, tax authorities, and law enforcement agencies
Ensure timely and high-quality execution of assigned tasks and departmental objectives
Prepare reports, information, and documentation for management, courts, and regulatory institutions (both on-demand and scheduled)
Collaborate closely with other departments to ensure seamless operations
Participate in projects and initiatives aimed at improving the quality of departmental work
Contribute to customer satisfaction by assisting in customer service-related tasks
Required Qualifications
Good computer skills and familiarity with Office 365 (Word, Excel) at a basic level
Fluency in English (spoken and written)
Availability to work day shifts only (no weekends or public holidays)
Strong communication and organizational skills
Detail-oriented with the ability to manage multiple priorities
Preferred Qualifications (Bonus Points)
Experience in Fintech, Banking, or Customer Service
Understanding of compliance-related communications or regulatory documentation
Experience working with support ticketing systems
What We Offer
Opportunity to be part of a fast-growing fintech company
Friendly and collaborative work environment
Professional development opportunities