W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.
Stanowisko to podlega:
Order handling & Planning manager
We are looking for a new colleague for the position of "Senior Customer Service Specialist" at our manufacturing site in Mosnov.
In this role, you will be part of the EDP unit in Mosnov, which focuses on the production of robotic positioners and FlexArc® cells.
As a Senior Customer Service Specialist, your primary focus will be on processing and executing customer orders, ensuring they are handled accurately, efficiently, and in compliance with commercial regulations. You will coordinate with internal teams and external partners to manage import/export operations, oversee customs brokers, and maintain a high standard of customer service.
Are you ready to join us and become part of a future-oriented field?
Job Description:
Manage the complete order processing cycle – timely entry, confirmation, and tracking in ERP systems
Proactively communicate with customers regarding order status, delivery dates, and resolve any order-related issues
Monitor import/export shipments, coordinate with customs brokers, and ensure compliance with local and international regulations
Audit customs records and maintain accurate documentation
Collaborate with planning, production, and warehouse teams to ensure product availability and timely dispatch
Support continuous improvement initiatives in order processing
Maintain and update customer, order, and customs data in relevant systems
Ensure documentation compliance with internal policies and legal standards
Required Skills and Qualifications:
University degree in Business Administration, Supply Chain Management, International Trade, or a related field
Minimum of 3 years of experience in order processing, customer operations, or trade compliance
Solid knowledge of ERP systems (e.g., SAP), order processing workflows, and international trade documentation
Excellent communication, organizational, and analytical skills
Ability to manage multiple priorities independently in a dynamic environment
Fluent in Czech and English
Benefits:
Annual financial bonus
Flexible working hours (core hours 8 AM – 2 PM)
Transportation allowance
25 days of vacation
Parental bonus + paternity leave beyond legal requirements
Annual salary review
Option to work from home (Home Office)
Financial contribution for home office setup
Contribution to the benefits portal (2–3% of your monthly salary extra)
Meal allowance (financial contribution paid directly to your salary)
MultiSport card
Opportunities for education – external courses and conferences
Online language courses – group and individual
Career growth opportunities within branches in the Czech Republic and worldwide
Modern office facilities
Company parking
Mobile phone
Doceniamy różnorodność doświadczeń. Czy to może być Twoja historia? Aplikuj już dziś lub odwiedź stronę www.abb.com, aby dowiedzieć się więcej o nas i poznać wpływ naszych rozwiązań na całym świecie.
