Job Title
Services & Solutions Delivery Specialist with GermanJob Description
As a Services & Solutions Delivery Specialist within the Quotes process , you act as the point of contact for Field Service Engineers and hospitals from DACH regarding the valuation of our paid maintenance and fix services. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care for our customers’ needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
- Providing calculations on customer demands for paid maintenance services and repairs
- Creating quotes for time and material
- Initiating entitlement disputes on ad-hoc customer requests
- Correcting & updating quotes based on actual work performed by Field Service Engineer
- Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
- Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of training & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
You're the right fit if:
- You have a Bachelor’s degree OR you have vocational education with min, 2 years of experience in fields: customer Service, Supply Chain or similar
- Fluent German (min C1 leverl) and good English (B1/B2 level)
- You enjoy having direct contact with customers and keep a high standard of communication
- You bring a positive "can-do" attitude and are always ready to lend a hand to others.
- Comprehensive PC skills, knowledge of Excel, SAP, and Salesforce would be an advantage
- The problem-solving mindset with the ability to identify improvement opportunities
- Ability to multitask and work in a fast-paced environment. Skill in prioritizing tasks required Good organizational skills and aptitude for details
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
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