We’re looking for a talented Customer Services Representative for our EMEA Supply Chain team at Aliaxis. Our ideal candidate will be experienced professional in customer services or order management and will speak proficient German and good command English.
Interested in working with us? Please apply directly or read below for more details.
Company description
Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality fluid management solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people have been selected to work for us in more than 40 countries.
Aliaxis stand for:
We Dare to challenge the status quo, to innovate and to learn fast,
We Care for the environment, our customers and each other,
We Deliver by taking accountability for our decisions and actions.
Aliaxis is privately owned, with its global & EMEA headquarters in Brussels, Belgium.
Job description
The mission of Supply Chain in Aliaxis EMEA is to act as an integrated supply chain reliably delivering on our customer promise in a safe, sustainable and cost-efficient way. We energize our teams through people development and transformative processes and technologies.
Customer Services Representative serves as the main point of contact for our customers. They handle inquiries, take orders, provide updates, book transportation, and issue invoices. They collaborate with internal and external stakeholders to address any risks or roadblocks that arise. Reporting to Customer Service Team Leader, the Customer Services Representative will play a key role in serving our customers inside Supply Chain organization.
The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Wroclaw.
Key Accountabilities & responsibilities
Customer and stakeholder handling in German and English (90% via e-mail),
Order management and coordination,
Data maintenance,
Receivables management (invoices, credit notes, disputes, packing lists),
Documentation and complaint management,
Reporting,
Continuous improvement.
Requirements
2-3 years of experience in Customer Service – Order Management, Purchasing Department, Logistics / Transport (as a strong plus).
Communicative knowledge of English and proficient German – any additional European language will be a plus.
Experience in using ERP systems (preferably Microsoft AX or SAP) and Microsoft Office (Outlook, Teams, Excel).
Exceptional interpersonal and communication skills (assertiveness, self-driven, strong personality
Elastic Approach / Problem Solver
Following regulations and standards (company and legal)
Proven ability to work collaboratively within a team (2-3 close peers) and across various departments
What We Offer
Full Time Contract of Permanent Employment role
Learning & Development: Continuous learning opportunities with access to the latest technologies and training programs.
LinkedIn Learning platform access.
Career Advancement: Clear paths for professional growth and advancement within a global company.
Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
Benefits: Cafeteria System including Multisport card
Social Fund (Holiday and Christmas)
Hybrid work schedule / flexible working from office (Powstanców Śląskich 9 street, Wroclaw).
We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement.
Are you inspired by this role and our purpose? Join our growing team and apply today!
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
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