Job Description
WHAT YOU’LL DO
As a Location Support Specialist / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting for 18 months.
You will:
- Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
- Provide hands-on support for end-user incidents that cannot be resolved remotely.
- Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
- Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
- Document and communicate ongoing assignments, progress, and potential areas for improvement.
- Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).
WHO YOU’LL WORK WITH
You'll collaborate with members of the Business Tech team, providing continuous support to our stores, offices, and logistics centers. Together, you'll ensure smooth IT operations and efficient service delivery across all locations.
WHO YOU ARE
We are looking for people with…
- Experience in providing hardware and software diagnostics and support.
- Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
- Proficiency in understanding IT infrastructure services, components, and architecture.
- A holistic approach with a commitment to solving issues by identifying and addressing root causes.
- Ability to multitask and manage different situations and people simultaneously.
- Knowledge and understanding of systems (operating systems, APIs, etc.).
- Service delivery and troubleshooting skills.
- Technical writing abilities.
- Experience with ITSM and ServiceNow.
And people who are…
- Solution-oriented and have a problem-solving attitude
- Service-minded and self-driven to help others
- Strong in communication and value interpersonal communication
- Fluent in written and spoken English & Polish.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
Additionally, what’s in it for you:
- 25% discount in all H&M brands
- H&M Incentive share scheme (HIP)
- Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
- Life insurance in attractive price
- Private medical insurance with employers’ contribution for you & optionally for dependent members
- 1 additional day off after being with us 10 years (& after every 5 years)
- Bonus for referring a friend to work in H&M
- Glasses compensation
- Hybrid work model (3 days in the office, 2 days WFH)
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
This is a full-time role for 18 months, based on a local contract in Gądki, Poland. The Business Tech/IT Support is part of the Business Tech department and reports to the Market Business Tech Operations Manager.
Sounds interesting? Apply by sending in your CV in English as soon as possible, but no later than 31st of August 2025.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
