Be the first point of contact for our users, troubleshoot issues, and ensure smooth IT operations across the company. Gain hands-on experience in a dynamic aviation environment while growing your career in IT support.
FACTS
Location
Krakow
Employment level
Direct entry
Function
IT
Working time
Full time
Tasks
- Provide first-level IT support for internal users (HR, Procurement, Finance, Authorizations, Infrastructure)
- Working with SAP system and access administration (creating, modifying, and revoking authorizations)
- Handling technical queries via phone, e-mail, and ticketing tools
- Troubleshooting system/application issues and forwarding more complex cases to relevant teams
- Supporting users with system functionalities and service requests
- Maintaining and updating process documentation
- Building positive and professional relationships with users
- Perform all other duties assigned or delegated by supervisors
Benefits
Behind the scenes
Lufthansa Group Business Services
- New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Lufthansa Group Business Services
Work-life-balance
Employee
Requirements
Qualifications
-
Languages:
- German – min. B1
- English – min. B2
- Previous customer service or IT support experience would be an advantage
- Analytical mindset and problem-solving skills
- Accuracy, attention to detail, and proactive attitude
- Strong teamwork and communication skills in a multicultural environment
- Readiness to work under time pressure and in a shift-based model
- CV/Resume required
- Must possess permit to work in Poland
Company
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