Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an ETO Customer Care Advocate, you will Advocate for customers of our ETO Business (Engineering to Order), being responsible for Order Creation, Internal Follow Up on behalf of customer and project managers, maintain orders in our ERP System, acting from the moment the order is released to the manufacturing facility until the order is delivered to the customer. If you are passionate about working with customers, partners and other team members to answer questions, resolve issues, and deliver a experience every time, minimizing effort to maximize loyalty, this is the perfect position for you.
You will support our product and service businesses, working in a environment where no two days are the same, you will have opportunity to embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will report to the Global ETO Customer Care Manager and have a hybrid schedule working in Katowice, Poland.
Your Responsibilities:
- Will reply to all communications received from the customer/Project managers.
- Monitor all Oracle incidents from when they are pulled until they can be closed.
- Update order information in the system as instructed by the customer/Project manager (i.e. address changes, billing changes, carrier changes, dates).
- Notify customers/internal customers on any changes to the orders' delivery schedule.
- Will manage order blocks, billings, follow up with logistics/transportation.
- Engage internally with all departments on behalf of customer/project manager to provide the best service level possible.
- Will participate in extra projects for continuous improvement within the customer care team.
The Essentials - You Will Have:
- Customer Service Experience (minimum 1 year).
- Proficient In Microsoft Outlook, PowerPoint, Word And Advance in Excel (can maintain complex spreadsheets).
- Advanced or Fluent English (min. B2).
- Completed High School.
The Preferred - You Might Also Have:
- Bachelor's Degree in Business Administration, International Trade, Supply Chain, Engineering, Logistics.
- SAP knowledge (ECC and CRM).
- Oracle.
- Power Tools Knowledge (Power BI, Power Query, Power Apps).
What We Offer:
Our benefits package includes …
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm.
- Employee Assistance Program.
- Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
