Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a Customer Service Center Specialist, you’ll join a collaborative and forward-thinking team based in Kielce. The role involves providing customer support to business clients for technical issues related to payment terminals (POS) and other electronic payment services. The team is collaborative and focused on delivering excellent service. After the onboarding period, there is an option for hybrid work, with two days remote and three days in the office.
The offered contract is a temporary replacement agreement for the duration of an employee’s absence.
About Your Future Role
In this position, you will:
- Handling customer support for business clients (Merchants) via phone, email, and live chat, including diagnosing technical issues with payment terminals (POS) and providing guidance to customers during payment operations and reconciliation processes.
- Processing complaints.
- Providing support to technicians during the installation and servicing of terminals.
- Offering support related to electronic payments, loyalty systems, GSM top-ups, and bill payments
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
- Good knowledge of computer usage, specifically MS Office (Windows 10).
- Availability and willingness to work in a three-shift system (24/7/365), with the majority of shifts between 7:00 AM and 8:00 PM.
- Basic understanding of computer network functioning.
- Ability to work in a team and handle stressful situations.
- High personal culture, ease of building relationships, and excellent communication skills with customers.
Bonus Skills:
- Knowledge of English
Even if you don’t check every box, your unique potential and willingness to learn could set you apart.
What’s in it for You?
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Discover Life at Nexi
We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!
