Customer Fulfillment Manager

Job Title

Job Description

Job Title: Customer Fulfillment Manager

Ensure seamless order fulfillment and delivery within the CEE Zone, collaborating across teams to enhance customer satisfaction and operational efficiency.

Your Role:

• The Greater Impact of this Role: As a Customer Fulfilment Manager you play a critical role in ensuring that Philips delivers on its commitment to timely and accurate product delivery, impacting customer satisfaction and operational excellence across the CEE Zone.

• Team and Stakeholders: You will collaborate with Key Account Managers, Customer Project Managers, Field Service Engineers, and various operational teams within our Services and Solutions Delivery (S&SD) organization, as well as colleagues from Global Business Services (GBS), Sales & Operations Execution (S&OE) planners, the Supply Chain Business Partner, and Zone Demand Planner.

• Opportunities for Development: This role offers professional growth through engagement with diverse teams, leadership in order management initiatives, and development of cross-functional skills. You'll have the chance to spearhead improvements that drive Philips' operational success and explore innovative solutions in digital and automation fields.

• Benefits: From comprehensive health plans to performance bonuses, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You're the Right Fit If:

1. Experience: You possess 3-5 years of experience in a Supply Chain Management operational role, with expertise in order management and fulfillment/logistics.

2. Skills: Strong analytical skills and data savviness and fluency in English. You demonstrate a customer-first mindset, exceptional problem-solving abilities, and effective stakeholder influence. Knowledge of ERP/SAP systems is a surplus.

3. Education: You hold a Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

4. Anything Else: You have a broad understanding of various supply chain processes, passion for operational performance improvement, and curiosity to explore digital and automation innovations.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Indicate if this role is an office role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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