Implementation Support Specialist
Łódź
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for an Implementation Support Specialist to join us at our facility in Łódź.
The Axalta Implementation Support Specialist plays a key role in managing the Customer Experience on a day-to-day basis. This position involves working in tandem with sales operations, customers, and distribution partners to facilitate seamless access to the Customer Experience application. Candidates should possess robust technical abilities, strong communication skills, and the capacity to collaborate effectively across various teams.
This person will join a newly crated team supporting an ambitious and exciting implementation process. This is a global role and it is instrumental for the success of the new digital customer platform.
Key responsibilities:
- Provide Level 1 support to sales operations, customers, and distribution partners.
- Oversee the onboarding of users and accounts.
- Engage closely with regional sales teams and distributors/importers to foster new platform adoption and effective use.
- Generate and deliver basic reports and analyses.
Key requirements:
- Bachelor’s degree in business, Marketing, or a related discipline. Or equivalent experience
- Excellent communication skills
- Good understanding and practice of Digital tools, software and ecosystem
- Digital savvy
- Proficiency in Salesforce.com.
- Project management abilities are advantageous.
- Competency in digital analytics and data analysis.
- An understanding of business fundamentals and operational processes.
- Proficiency in Polish and English language (written and spoken) is mandatory. Another EU language preferred.
- Level 1 support experience and/or customer service/sales background desirable.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.