Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!
Job Description
🔍 Who We’re Looking For
We’re looking for a reliable, proactive, and analytical IT expert who thrives in a dynamic environment where quality, ownership, and user-centric thinking are valued above all else.
As an IT Application Support Specialist, you’ll be the go-to expert in ensuring stability, performance, and continuous improvement of our business-critical applications — with a focus on our Document Management System. If you're ready to take responsibility, bring in your ideas, and actively shape how support is delivered — this role is made for you.
🧩 What You’ll Do
You’ll play a vital role in the full lifecycle of application support — from incident resolution to long-term optimization. Your main responsibilities will include:
- 🔧 Application Support & Maintenance
- Provide 2nd-level support for our Document Management System (Document Backbone)
- Resolve complex incidents escalated from 1st-level teams
- Ensure smooth, secure, and efficient system performance
- 💡 Consultancy & Advisory
- Advise stakeholders based on your functional and technical knowledge
- Understand business needs and translate them into effective IT solutions
- ♻️ Continuous Improvement & Optimization
- Identify recurring issues and propose sustainable fixes
- Suggest and test functional enhancements
- Support testing and quality assurance of new features
- 🧠 Cross-Functional Collaboration
- Work closely with product teams, developers, and business users
- Contribute to a culture of agility, transparency, and shared responsibility
Qualifications
🛠 Your Skillset
We're looking for someone who brings both technical depth and a people-focused mindset.
Ideally, you have:
- Experience in application support (preferably with document management systems)
- Strong analytical and problem-solving skills
- A solid understanding of ITSM practices and agile methodologies
- Excellent communication skills – fluent in English, both written and spoken
- Customer-centric attitude with a sense of ownership and initiative
- Ability to work independently and collaboratively
- German language skills are a plus
Additional Information
Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.
Work #LikeABosch:
- Employment Contract
- Competitive salary + annual bonus
- Hybrid work with flexible working hours
- Referral Bonus Program
- Copyright costs for IT employees
Grow #LikeABosch:
- Complex environment of working, professional support and possibility to share knowledge and best practices
- Ongoing development opportunities in a multinational environment
- Broad access to professional trainings (incl. language courses), conferences and webinars
Live #LikeABosch:
- Private medical care and life insurance
- Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
- Prepaid Lunch Card
- Non-working days on the 31st of December