About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Dispatcher for our third-party logistics company.
Key Responsibilities:
Monitor and respond to incoming calls, emails, and messages efficiently.
Dispatch service technicians, drivers, or field personnel as needed.
Coordinate and track job assignments, ensuring timely responses.
Provide real-time updates to customers and internal teams regarding service status.
Maintain accurate logs of all communications, dispatch activities, and service requests.
Troubleshoot and escalate urgent issues as necessary.
Communicate effectively with clients, vendors, and on-call staff.
Adhere to company policies and standard operating procedures.
Working conditions:
Working schedule:
Monday night – Tuesday morning: 6:00 PM – 6:00 AM EDT
Tuesday night – Wednesday morning: 6:00 PM – 6:00 AM EDT
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Prior experience in dispatching, customer service, or call center operations preferred.Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to work independently and remain composed under pressure.
Proficiency in dispatching software, CRM systems, and Microsoft Office Suite.
Reliable internet connection and a quiet work environment (if remote).
Flexibility to work weekend shifts and occasional holiday coverage.