Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.
Your responsibilities
Our requirements
Optional
The Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. You will understand the details of our client’s data and Acxiom’s products to ensure that our clients and/or third-party vendors receive clean, improved, segmented, ready-to-market data. You will strive daily to improve quality and adhere to standard processes and procedures, work with our partners to begin to understand requirements and raise issues with a focus on maintaining a seamless process flow. You will analyse, solve issues and modify processes and data to ensure efficient delivery of services to Acxiom clients. In addition, you will maintain a deep understanding of Acxiom's processing and product capabilities and utilize that understanding to exceed client expectations.
Your responsibilities
Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
- Lead and run source file receipt with clients, vendors, and/or internal partners
- Accurately validate source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
- Deliver accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
- Ensure compliance with quality assurance processes, established procedures, project requirements and agreements/expectations
- Research, solve problems and take action regarding data or processing issues according to product, client and/or third-party vendor specifications. Communicate internally and externally with clients and partners as determined by the nature of the discussion.
Our requirements
Very good command of English (written and spoken)
- Competent technical skills - UNIX, SQL (writing and understanding queries)
- Strong analytical and organizational skills
- Good client facing skills
- 2-5+ years experience within the client-services industry or from the client-side
- Good MS Office skills - particularly Excel
- Proven experience of data and databases
Optional
- Basics of campaign management and campaign tools
- Knowledge of data integration
- Exposure to Snowflake and Salesforce ecosystems
Additional Locations (if applicable):