Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Job overview
Provides guidance and direction to the Field Service Technician group. Manages team efforts to install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises. Ensures accurate, timely and consistent provision of scheduled inspection, cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
Location: anywhere in Poland, however regular travel to the assigned region of Poland is required, along with 1-2 days per week in our Warsaw office.
- Provides day-to-day, frontline supervision of Field Service Technicians across an assigned territory.
- Ensures team provides timely and effective customer / end-user support.
- Resolves staff inquiries and complex customer issues.
- Maintains quality standards for Field Service operations.
- Drives improvements to installation, maintenance and updates of client equipment and services.
- Ensures equipment inventory is maintained at appropriate levels.
- Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
- Communicates, implements and supports process change initiatives as directed by management.
- Manages team projects as assigned.
- Provides administrative support as required.
- Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
- Allocates assignments, establishes work priorities and monitors performance.
- Ensures compliance with company policies, contracted customer agreements and established SLAs.
Required Qualifications
- Bachelor's Degree or equivalent work experience required.
- Typically has 4-6 years of experience in Field Service or other industries (maintenance, automotive, installation, logistics or similar).
- Experience in management, coordination or support roles, with demonstrated ability to lead teams and resolve issues is preferred.
- Willingness to travel.
- Good English skills (Written and spoken).
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Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
