Keepit is seeking an SMB Renewal Assistant. In this role, you will be part of the CSM Team, a growing and skilled team managing the executive relationships and expansion strategies of Keepit’s SMB customers.
You will own, drive, and lead the renewal management for the entire SMB segment and work collaboratively with the Customer Success Managers (CSMs). You will be working with an industry-defining team with a clear vision, surrounded by intelligent and caring people who are passionate about taking on and overcoming challenges together.
This is an opportunity to have a material business impact on a quickly growing company in a developing space.
Why work with Us:
Our work environment is one where ambition thrives, and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at Keepit. We are passionate about inclusion, internal mobility, and career growth.
The impact you’ll make:
Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal itself; focusing on our SMB segment (~200 customers)
Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close including getting PO’s from our partners.
Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with Keepit
Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams
Identify, escalate, and forecast at-risk opportunities to minimize customer churn in collaboration with the SMB Customer Success Managers
Update customer info in all internal systems.
Identify and create upsell opportunities to maximize revenue growth as applies to the segment also and x sell are done together with the CSM team
Skills you’ll bring:
1-3 years of successful technology renewal management experience, preference for experience in partner first Saas backup industry
Excellent English communication skills as well as one of the following languages: German, French, Spanish, Italian
A Customer Success professional with a strong sales and negotiation mindset
Proven ability to achieve a quarterly managed sales quota, with proficient experience in expanding deals, alongside managing sales processes
Highly organized and efficient in managing your renewals pipeline
SaaS experience is a huge plus
Experience working in a dynamic, evolving, high-energy sales culture
Help develop and optimize this new, high-volume renewals program from building processes to automated functions
We offer:
Official employment – Umowa o pracę contract
4 additional working days of vacation leave per full calendar year
3 days of internal sick leave without a doctor`s note
Health and Life Insurance
Employee Capital Plan (PPK)
Multisport card compensation
Coverage of professional training sessions, meetups, etc.
English-speaking club with native speakers
Polish language classes
Internet and Glasses reimbursement
Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
Winter and summer parties, events, team-buildings
We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.
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Department
Customer Service and Success
Locations
Kraków
Remote status
Hybrid
Employment type
Full-time
Kraków
CONTACT
Magdalena Gorczyca
Talent Acquisition Partner – People and Culture
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