Junior Collections Analyst with Arabic
WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
THE WORK:
Responsible for timely cash collection.
Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
Generate and send missing invoices, statements of account, and dunning letters.
Handle day to day activities and escalate.
Responsible for timely cash collection.
Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
Generate and send missing invoices, statements of account, and dunning letters.
Handle day to day activities and escalate.
Responsible for timely cash collection. Contact customers via phone and email for past due invoices, submit and follow up on the dispute cases.
Resolve unidentified payments, code past due invoices, prepare write off documentation, and inform customers about uncollectable debts.
Generate and send missing invoices, statements of account, and dunning letters.
Handle day to day activities and escalate.
The work location for this role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
Arabic and English skills, minimum B2 Level.
Excellent communication and interpersonal skills.
Analytical skills.
Ability to work in problem-solving environment.
Strong organizational and time-management skills.
Experience in customer service, collections or accounts receivable processes will be an asset.
Experience in Collections/OTC process
WHAT WE OFFER?
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care (Luxmed or Medicover), life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
