Head of Delivery

Our mission at Netguru is to help entrepreneurs and innovators shape the world through beautiful software. We care about trust, taking ownership, and transparency. As a Certified B Corporation®, we offer a safe, inclusive, and productive environment for all team members, and we’re always open to feedback. If you want to work from home and be a full-time employee, great! We want to create the right opportunities for you.

Over the past ten years, Netguru has changed the way people bank, listen to music, learn languages, and rent bicycles. Some of their clients include Fortune 500 companies and startups like solarisBank or senseFly. Netguru works with the largest brands in the world, such as Volkswagen, IKEA or Keller Williams.

Salary:

• From PLN 25,000 net (B2B) + PLN 10,000 (Management Contract) + 20 paid days off.
• From PLN 29,000 gross (Employment Contract).
• Plus bonuses and Employee Stock Option Plan.

Requirements

Must-Haves:

• Minimum 10 years of experience in software delivery or consulting, including minimum 5 years in senior leadership roles.
• Proven ability to lead large, cross-functional delivery organizations (50+ people).
• Track record managing fixed-price, outcome-based, and hybrid delivery models.
• Strong understanding of software engineering, quality assurance, and DevOps practices.
• Experience collaborating with sales, product, and client stakeholders in commercial contexts.
• Exposure to scale-up and enterprise environments across multiple geographies.
• Fluency in delivery metrics, budgeting, forecasting, and performance management.

Core Competencies:

• High ownership mentality: treating margin, quality, and team performance as personal responsibilities.
• Crisis leadership: operating well under pressure and bringing clarity during uncertainty.
• Commercial acumen: understanding how delivery impacts revenue, margin, and client lifetime value.
• Cultural reset ability: ability to realign scattered or weak delivery cultures through leadership.
• Execution power: driving outcomes even when systems or processes are incomplete.
• Coaching for impact: building strong, independent leaders instead of creating dependency.
• Fluency in metrics: being comfortable with revenue, margin, risk, and velocity, and building systems to track and manage them.
• Assertive communication: challenging assumptions and defending delivery quality with data and confidence.

Nice-to-Haves:

• Experience with hybrid delivery models including team extension, fixed-price, and outcome-based.
• Background in consulting or agency settings such as multi-client, fast-paced, and margin-driven environments.
• Strong understanding of delivery economics including pricing, margin modeling, and forecasting.
• Experience delivering AI or LLM-based software projects.
• Track record scaling delivery in remote-first or distributed environments.
• Success in turnaround or post-crisis recovery roles.
• Technical background such as former developer, architect, or engineering manager.

Responsibilities

Responsibilities

• Own delivery P&L, driving gross margin, client profitability, and billing efficiency across the organization.
• Co-own company strategy with the C-level team, with a focus on operational scalability, service delivery, client retention, and margin optimization.
• Define and evolve the long-term delivery vision; serve as the owner of the delivery offering.
• Oversee the entire project and program portfolio, ensuring all engagements meet standards for time, budget, quality, and scope.
• Lead C-level conversations with clients around delivery models, risk, innovation, and organizational partnerships.
• Partner with Sales in negotiating critical MSAs; serve as the highest escalation point.
• Reboot the delivery leadership model to increase accountability, autonomy, and focus on results.

• Lead the turnaround of fixed-price project delivery through robust risk management and pricing discipline.
• Build stronger bridges between sales and delivery to ensure margin-positive proposals.
• Embed a performance and ownership culture in delivery, from DLs to engineers.
• Overhaul engineering culture by setting clear expectations, role clarity, and excellence standards.
• Launch a system for early detection and escalation of delivery issues before they escalate.
• Co-lead account expansion plans with client partners and growth teams.
• Design and enforce delivery KPIs that reflect margin, quality, and client value.
• Elevate top performers and build a succession pipeline for key leadership roles.
• Be a strategic partner to the CEO in shaping the operational backbone of the business.

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences:

• • • Multisport card.
    • Private health insurance package.
    • Life insurance.
    • Hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
• Support for your growth – a head/manager’s budget available to every employee.
• Discounts on Apple products.
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
• Various internal initiatives: webinars, knowledge-sharing sessions, internal conferences.

Here's what you can expect from the recruitment process:

• First, you'll meet with our Talent Acquisition Team.
• Next, you'll have two rounds of interviews: with our Delivery expert and our HR Business Partner.
The final step is an interview with our Core Team.

Don't hesitate and apply right away!

At Netguru, we're committed to creating an inclusive environment for everyone. If you require any disability-related accommodations during the recruitment process, please let us know. We're here to help!