JOB DESCRIPTION
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
About The Job
As a Global Order Operations Analyst, you will act as the single point of contact for strategic accounts, ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle, coordinate with cross-functional teams, and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.
About The Job
As a Global Order Operations Analyst, you will act as the single point of contact for strategic accounts, ensuring seamless communication and consolidated reporting on order status and delivery. You will manage the end-to-end customer order lifecycle, coordinate with cross-functional teams, and support operational execution across Order Management (OM) and Accounts Receivable (AR) processes.
Key Responsibilities
- Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
- Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
- Ensure customer-specific requirements (e.g. bagging, booking, VAS levelling) are met per compliance agreements.
- Collaborate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.
- Maintain accurate customer data and proactively communicate with internal and external stakeholders.
- Oversee external service provider performance for OM and AR activities, ensuring compliance with SLAs.
- Drive EDI implementation and support business plan execution for strategic accounts.
- Monitor cash collection performance, support legal and bad debt processes, and assist in dispute resolution and chargebacks.
- Investigate and resolve unclear remittance details and billing discrepancies.
About You
Qualifications & Experience
- 3+ years in B2B or e-commerce customer service
- Experience with SAP or similar ERP systems (2–3 years preferred)
- Strong Excel skills (VLOOKUP, Pivot Tables, IF statements)
- Bachelor’s degree or equivalent work experience
- Experience in order management or AR; apparel industry experience a plus
- Fluent in English and French (written and verbal)
Skills & Competencies
- Strong analytical and data interpretation skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities and work independently
- Team player with a proactive, problem-solving mindset
- Detail-oriented with strong organizational skills
- Familiarity with supplier portals (e.g., Vendor Central)
- Understanding of logistics and financial operations across markets
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
LOCATION
FULL TIME/PART TIME
Full time
Current LS&Co Employees, apply via your Workday account.
Report job
