About this job:
Act as point of contact from Operations to internal Client Ops and Customer Success Leaders commercial leaders (including the Country Managing Directors / external clients where applicable) to lead and drive the operational delivery of our client offering. Leads a team of country functional managers
RESPONSIBILITIES:
Client Solutioning
- Advocate of Operations, to provide solutions that meet the client's needs and which are at the same time cost-effective and technically sustainable.
- Responsible for making decisions on behalf of operations for the region.
- Accountable for the agreed service level (quality, allocation of data) to be satisfied / surpassed, and the commitment to the client to be satisfied/ exceeded.
- Drives Operation Processes with Quality and On time Delivery as per Global KPIs
- Drives Standardization and Harmonization of processes across the region as per Global SOPs
- Delivers on Global Productivity targets including RUN and other Global initiatives
Team Management
- Plans and controls resource allocation to optimize the “operations service” to clients
- Manages initiatives to deliver efficiency and productivity to the company
- Expected to coach and develop the team, monitor individual performances and identify talents or low performers
- Acts as an escalation point for the country team and constantly reviews and assesses team's KPIs periodically
- Meets clients to conduct client health check on operations
QUALIFICATIONS:
- Preferrable MBA Graduate with minimum 12-15 years' experience.
- Effective leadership and technically sound.
- Experienced manage large team size in Operations - preferably team of 100 and above.
- Excellent People management skills and communication skills.
- Market research experience/industry (highly preferred) - Ops / Customer Success / Commercial Leaders .
WE OFFER:
- Benefits package: Multisport card, private medical coverage Medicover, life insurance, Benefit platform allowing to purchase cinema, theater tickets, sport activities etc.;
- Additional days off and recognition of special moments in your life;
- Stable working environment with an employment contract;
- A possibility to create an individual career path, additional trainings, and access to Linkedin Learning;
- A possibility to engage in charity;
- Modern office in a great location, next to Dworzec Gdański metro station;
- Work in hybrid mode (2 days a week from the office).
#LI-IR1
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
