Global Lifecycle Specialist

About Us:

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

What you will do
•    Ensure effective service delivery to all stakeholders across markets in line with agreed service level targets.
•    Provide a high quality and timely comprehensive service, meeting the needs of employees in all areas in accordance with standard operating procedures.
•    Prepare necessary documents for employees, i.e. employment contracts, addendums, etc.
•    Lead the employee life cycle in accordance with corporate and local guidelines in HRIS, benefits and other systems
•    Administer and manage monthly transactions – reporting, validation and submission to payroll team.
•    Receive and respond to employee queries via ATPT system (JIRA)
•    Escalate to correct to appropriate internal and external stakeholder and track and manage response. 
•    Deliver transactional HR processes and services
•    Deliver administrative and transactional Workday processes. 
•    Identify areas for process improvement and standardization
•    Support continuous improvement activities and HR programs as and when required.
•    Capture and document new procedures, provide ideas for process improvements
•    Support maintenance of documentation and knowledge materials (processes, operating procedures, FAQ, guidance, training documentation)

Who you are:

• Experience in HR Operations, Shared Services 
• Solid understanding of HR processes and the employee lifecycle 
• Customer-oriented with excellent communication and interpersonal skills 
• Strong problem-solving abilities and attention to detail 
• Excellent communication (both among the Team and with employees)
• Experience with ATS system (Workday)
• Experience with case management systems (e.g., JIRA) is a plus 
• Able to manage workload in a high-volume, fast-paced environment 
• Fluent in English; additional languages are an asset

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.