As an IT Device Lifecycle Management (DLM) Support Specialist, you will play a key role in ensuring the efficient management and execution of the IT asset lifecycle processes across regional operations. You will be responsible for overseeing the end-to-end fulfilment and support of end-user devices, ensuring the seamless delivery of replacement requests, and maintaining high-quality standards in IT asset management. Your responsibilities will include tracking the fulfilment of IT asset requests, ensuring devices are properly decommissioned at end-of-life (EOL), and maintaining the accuracy of asset records in the Configuration Management Database (CMDB).
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Key Responsibilities:
- Ensure the efficient and timely fulfilment of IT asset requests across the region, including end-user devices, accessories, and related equipment. Maintain consistent communication with regional stakeholders to ensure alignment with operational needs.
- Manage and process incoming service tickets for end-user devices, accessories, and equipment. Ensure the timely resolution of requests within the defined Service Level Agreements (SLAs) and business requirements. Troubleshoot any issues or delays in the fulfilment processes.
- Oversee the management of device replacement requests, ensuring that all necessary tickets are created, tracked, and resolved in a timely manner. Monitor and ensure that all replacement processes remain within agreed tolerances.
- Ensure the proper execution of the EOL process, including the secure receipt, data wiping, and disposal of obsolete devices. Ensure compliance with company policies, industry standards, and environmental regulations. Coordinate updates to the CMDB to reflect the status of retired assets.
- Collaboration with Regional Controller and OSS for Troubleshooting and Remediation:
- Proactively identify and escalate unresolved issues to the Regional DLM Controller as required. Ensure issues are addressed promptly and contribute to continuous improvement efforts across the DLM processes.
- Ensure the maintenance of accurate records of all DLM-related activities, including ticket status, asset records, and EOL processes. Regularly report on the status of asset fulfilment, ticket resolution, and the overall health of the IT device lifecycle.
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Skills and Qualifications:
- Strong organizational skills with attention to detail; highly organised and efficient
- Excellent ability to prioritise effectively, managing multiple tasks with competing deadlines
- Strong troubleshooting and problem-solving abilities
- Familiarity with ticketing systems and asset management tools (e.g., CMDB, ITSM platforms)
- Effective communication skills, with the ability to collaborate across regions and teams
- Strong team player with the ability to build relationships and work with multiple stakeholders across geographies
- Ability to manage multiple priorities and meet deadlines within agreed tolerances
- Experience of working in a fast-moving IT environment
- Knowledge of device lifecycle management processes and operations preferable but not essential
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What we offer:
- Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
- Premium insurance for medical services for employee and family members- Luxmed
- Life & Disability Insurance for employees and family members- Generali
- Profitable Voluntary Pension Fund
- Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
- Integration and cultural events for employees
- Reward and recognition program for high performers
- Employee Referral bonuses
- Relocation assistance - Accommodation, travel and other expenses covered
- Friendly and chill atmosphere and company culture
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- We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
