Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role can be done in a hybrid working model.
Your role:
As our Employee Care Advisor for Germany, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR-related topics and tasks for our customers - managers, employees, external candidates and HR Business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams. To constantly improve, streamline and simplify our self-service for managers and employees, you will manage and maintain our HR knowledge base. This involves reviewing, challenging and improving knowledge articles which aim to explain our company's HR products & procedures to enable our customers.
Who you are:
- Fluent German and English language skills are essential
- Previous experience in a Shared Service Centre (e.g. Payroll, HR Administration or any HR related position) is good to have
- Customer service experience, ideally in a first contact center environment
- Experienced in Human Resource topics across the employee lifecycle (preferably German market) is good to have; however, full training will be provided
- Ability to handle multiple activities in parallel
- Capability to structure your daily work
- Solution and customer satisfaction oriented
Your main benefits:
- Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card
- Work-Life balance: Enjoy additional paid days off, flexible working hours.
- Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
- Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.
Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
and become a part of our diverse team!
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
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