W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard – dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.
Stanowisko to podlega:
Customer Support Manager
Your Role and Responsibilities
We are currently seeking a new Customer Support Specialist to join our team at ABB Oy, Smart Power in Vaasa. In this role, you will act as a key link between our factory and customers, ensuring smooth communication and collaboration throughout the order and reclamation processes.
The work model for this role is : #Li-Hybrid
You will mainly be responsible for:
- Managing and updating customer orders independently, in close cooperation with customers and factory functions.
- Handling reclamations as the first point of contact, ensuring swift routing and resolution.
- Prioritizing and responding to customer requests in collaboration with the right internal teams.
- Overseeing your area of responsibility, ensuring excellent customer experience and bringing customer insights to the factory.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the Role
- BSc or MSc level degree in a relevant field (e.g. business, economics, industrial management)
- Fluency in Finnish and English, both written and spoken
- Previous experience in a customer-facing role
- Strong communication and collaboration skills, with a solution-oriented mindset
- Proactive and agile working style, with the ability to take ownership of customer issues
- Familiarity with SAP, Salesforce or Microsoft Office tools such as Power BI is seen as a benefit
What’s in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Benefits
Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits. We have a hybrid working model.
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps
If you have questions, please contact Customer Support Manager, Niina Sorvali, tel. +358 50 334 7627 Please note the following call times: from Monday to Friday at 15:00-16:00. Apply for the position by September 14th, 2025. We look forward to receiving your application.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
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