RECRUITMENT PROCESS
3. Possible meet & greet session with the team or a coworker
JOINING THE OVHCLOUD JOURNEY
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself!
SUSTAINABLE DEVELOPMENT AT OVHCLOUD, A DEEP COMMITMENT
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign
Do you want to contribute to unique projects and build the free cloud together? Let's go!
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.
- you will work in an IT company – a leading European cloud and hosting provider with a global presence
- you will learn about our services
- you will develop your soft skills
- you will learn to look for and provide solutions to customers
- to be the first point of contact for customers from different countries worldwide
- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
- to participate in defined projects and missions
- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
In 6 months
- becoming independent in recognizing and troubleshooting most standard issues brought by customers
- understanding the company product portfolio and related customer needs
And in 1 year
- providing nuanced and complex resolutions to our customers
- start developing technical skills in our dedicated training programs
- Fluent Polish, English and Spanish or German
- Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
- Great communication skills
- Independence and curiosity in searching for solutions
- Oriented towards great customer service
- Ability to manage priorities
- Ability to work efficiently within a team
- Willingness to work with new technologies and to develop
- Experience in similar position: Help Desk, Service Desk in an IT environment
