Office based position in Warsaw, ul. Bonifraterska 17
well connected with metro, tram and bus lines
WHO ARE WE?
SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.
SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.
Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.
We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.
Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.
SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!
In 2022, SBM Life Science obtained the Great Place To Work® certification in Europe, a recognition that echoes that obtained in the United States in 2021.
Our promise: Let's Grow Tomorrow Together.
Find more information on our website: https://sbm-company.com/ www.seezon.pl and our LinkedIn page.
PURPOSE OF THE POSITION
Manage customers' orders for CEE, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter. Providing the administrative support for Warsaw office activities and the Head of North Cluster, based in Warsaw.
MAIN ACCOUNTABILITIES
Customer Service
Interact promptly with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Customer Order Management - enter customer’s orders in ERP-system (SAGE) and issue invoices, by:
- Reviewing orders for accuracy and completion
- Organizing workflow to meet customer time frames
- Perform on-time invoicing of customer orders
Customer claims - handle and resolve, by:
- Providing prompt and accurate response to claims inquiries.
- Investigating invoice errors, incorrect or damaged goods sometimes with input from external logistic operator
- Registering claims in SAGE database
- Issuing credit notes
Customer Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:
- Setting up new customers accounts
- Performing customer verifications
- Updating and maintaining customer accounts and price lists
- Communicating product related information and updating external databases
Office Administration
- Manage all services related to the office space and vendors
- Participating in, and leading event organization and other ad hoc tasks
- Being the right hand for Head of North Cluster, based in Poland
PERSONAL PROFILE
- Customer and service oriented, proactive approach (towards external & internal stakeholders)
- Can-do-attitude - natural attitude of searching for solutions
- Details, process and structure oriented approach
- Ability to communicatie effeciently via phone
- Team player, with sense of humor :)
OTHER REQUIREMENTS
- Excellent / native level of Polish, written and spoken
- Very good communication skills in English, written and spoken
- Previous Customer Service / Sales Administration / Accounting / Internal Administration experience
- Strong command of MS Excel
- Bachelor degree
OTHER SKILLS, being an extra asset:
- Power BI / ERP system experience
- Knowledge of any of additional languges: Dutch, Czech, Slovak, Swedish
