Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via [email protected].
Avery Dennison Apparel
Join Avery Dennison, where creativity, innovation, and sustainability converge
We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.
Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges
Learn more at https://apparelsolutions.averydennison.com/en
Job Description
Are you a dynamic leader passionate about customer success and building high-performing teams? We're seeking an experienced Customer Service Supervisor to drive excellence in our customer experience operations. You'll play a pivotal role in shaping our regional strategy, empowering your team, and ensuring seamless service delivery from order to post-sale support, all while upholding our commitment to ethical practices.
What You'll Do:
Lead & Develop Your Team
Mentor and empower a team of customer service professionals, fostering continuous growth and career development through targeted training and feedback.
Set clear performance expectations and conduct regular evaluations, ensuring team goals align with company objectives.
Attract, retain, and cultivate top talent to build a highly skilled and motivated customer service force.
Champion our company values and Code of Business Ethics, acting as a positive role model and change agent.
Manage all aspects of team administration, including scheduling, performance reviews, and personnel actions.
Drive Operational Excellence
Oversee daily customer service operations, ensuring efficiency and consistency across all activities.
Develop and implement a strategic regional operating plan that supports broader business goals.
Optimize workflows and resource allocation to meet service level agreements and business demands.
Ensure consistent application of company policies within the team.
Elevate the Customer Experience
Be a proactive advocate for our customers, ensuring timely and thorough resolution of inquiries and concerns.
Conduct in-depth customer needs assessments to tailor our service approach.
Investigate and resolve complex issues, recommending effective corrective actions.
Provide accurate and transparent information regarding pricing and inventory.
Foster strong internal communication within the team to enhance overall client satisfaction.
Manage Orders & Support
Ensure seamless order management, from accurate entry and expedited processing to diligent shipment tracking.
Proactively communicate supply chain updates and offer effective alternative solutions to customers.
Maximize the efficiency of customer service tools and systems to streamline order processing.
Continuously evaluate and refine customer service operations for optimal effectiveness.
Qualifications
What You'll Bring:
Proven leadership experience in customer service, account management, or order management, ideally within the apparel or a related industry.
Deep understanding of the entire client lifecycle and end-to-back order management processes.
Exceptional communication, interpersonal, and relationship-building skills, both with clients and internal stakeholders.
Strong organizational abilities with a keen eye for detail and excellent problem-solving capabilities.
Demonstrated ability to thrive in a fast-paced, collaborative environment.
Proficiency with relevant software and systems (e.g., order management systems, CRM platforms).
Compulsory: Fluent in German
