Customer Service Senior Specialist
POSITION SNAPSHOT
ABOUT US
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
ABOUT THE ROLE
Job Purpose
We are looking for a detail-oriented and adaptable Customer Service Senior Specialist to support our Baltic markets (Latvia, Lithuania, and Estonia) for 1,5 year temporary contract. In this role, you will ensure seamless customer operations, resolve complex issues, and contribute to continuous process improvement while maintaining compliance with internal procedures.
Responsibilities:
- Provide expert assistance to customers in Latvia, Lithuania, and Estonia, offering accurate information about products, services, and policies
- Manage customer orders: register new orders, update existing ones, and handle ad-hoc requests
- Resolve customer complaints empathetically and professionally
- Handle escalated issues and coordinate with relevant departments
- Maintain accurate customer records and documentation
- Follow up with customers to ensure satisfaction and build long-term relationships
- Identify and suggest process improvements to enhance efficiency and customer experience
- Ensure compliance with internal policies and procedures
Qualifications & Experience Required
Experience:
- Minimum 2 years of experience in a similar customer service role
- Experience in a dynamic, fast-paced environment
Technical Skills:
- Proficiency in SAP
- Strong Excel skills for data analysis and reporting
- Familiarity with automation techniques and report building is a plus
Languages Skills:
- Fluent in Russian and English (minimum B2 level)
- Knowledge of a Baltic language is a plus
Soft/Behavioral Skills:
- Excellent verbal and written communication skills
- Patience and professionalism in challenging situations
- Strong analytical and critical thinking abilities
- Ability to multitask and prioritize under pressure
- High attention to detail and accuracy
- Collaborative mindset and strong interpersonal skills
WHAT WE OFFER
At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive payment; we will provide you:
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
