CO Senior Analyst - Customer Service Auto & Areo with Turkish (m/f/x)

Job Description:

The Impact You’ll Make in this Role

As a Customer Operations Senior Analyst at Customer Service Auto & Aero with Turkish language, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here, you will make an impact by:

• Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary. 

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities. 

• Preparing and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvements 

• Collaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims. 

• Participating in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher from an accredited institution  

• Equivalent professional experience (minimum 2 years) 

• Strong skills of ERP and CRM systems. (SAP and SalesForce desirable)

• Turkish and English at minimum C1 level (knowledge of any additional European languages will be an asset)

Additional qualifications that could help you succeed even further in this role include:

• Highly self-motivated

• Ability to work in culture of compliance

• Strong interpersonal and relationship building skills

• Strong Networking and team working ability

• Proactive approach to job responsibilities

• Flexibility to adapt quickly to changing priorities

• Analytical / problem solver

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Job specifics:

Work location: Hybrid with 2 days per week/8 days per month in the 3M GSC office

PLEASE KINDLY PROVIDE YOUR CV AND APPLICATION IN ENGLISH LANGUAGE

Does this opportunity and our innovative 3M culture align with your career aspirations? If so, we encourage you to apply and embark on a journey of creativity and growth with us. We look forward to hearing from you! 

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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