Are you fluent in German and ready to take the next step in your customer service career? We’re partnering with a leading global retail brand looking for an enthusiastic and detail-oriented Customer Support Specialist to join their multilingual support team in Poland. Be the voice of the brand, assist customers across Europe, and grow your career in an international environment.
Location: On-site | Poland
Employment type: Full-time | Employment Contract (Umowa o Pracę)
Industry: Retail / E-commerce
Languages: German (C1), English (B2+)
Start date: ️ 28.07.2025
Responsibilities
Deliver top-notch support to Italian-speaking customers via phone, email, and chat
Assist with product inquiries, order tracking, returns, and general questions
Log customer interactions accurately in the internal CRM system
Collaborate with colleagues to ensure consistent and high-quality service
Requirements
Fluent in Italian (C1)
Proficient in English (B2+)
Strong communication and customer service skills
Detail-oriented with strong multitasking abilities
️ Availability to work shifts from Monday to Sunday, between 09:00–18:00 CET
Previous experience in customer service is a plus, but not essential
Offer & Benefits
Full-time job under a Labour Contract (Umowa o Pracę)
Comprehensive onboarding and continuous training
Work in a diverse, multilingual, and inclusive team
Clear paths for career growth and development
Ready to join a top-tier brand and take your career international? Apply today and start your journey with us in Poland!
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