- 9111
- Customer Service
- Full Time
- Hybrid
- Warsaw, Poland
Job Description
Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
Responsibilities
Qualifications
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
Handling Presales Process / Process all types of customer orders:
- Handling incoming calls, inquiries, requests
- Develop integrated product solution referring to customer specific requests
- Create quotations
- Advice Customers regarding order delivery status, products, marketing materials etc.
- Solution for product requests (integral)
- Entering transactions and processes
- Handling outbound calls to customers to clarify order requirements when necessary
- Quotation tracking
- Contract review (to understand any specific terms and conditions agreed with a customer)
- Preparing the tender/project documentation
- Answering order related questions
- Gate Keepers
Handle order management process:
- Providing Customers with the information regarding delivery times
- Order Acknowledgment
- Support the pricing process, where required
- Responsibility for accuracy of customer master data (ship to, bill to, name etc.)
- Order status
- Preparation for invoice readiness
- Efficient and effective resolution of customer issues or inquiries.
- Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries
- Coordination of the ordering and delivery processes
- service orders coordination
Handling After-Sales Activities:
- Handling returns and credit notes
- Handling customer complaints (including warranty claims)
- Accounts receivables – overdue invoices – contact customers to check what needs to be done
- Communication internally to Front End Logistic, Finance, Customer Support or other functional areas to clarify all doubts regarding the offer/project/product
- Quality Field Actions communication and coordination with affected customers
Support for sales:
- Understand customer data (sales volume, frequency of purchase, ….) to predict the trends and customer needs in order to approach them actively (directly or through Sales Representatives)
- Act as a professional and pro-active contact person for Customers
- Maintain good business relations with Customers
- Quotations follow up
- Communication with Channel Partners, sending important information about promotions, issues, quality actions
Other Customer Service tasks:
- Miscellaneous (e.g. supporting audits, inventory)
- Participation in projects
Qualifications
- 3 years in a similar job responsible for handling customer requirements post/pre order.
- SAP or other ERP experience nice to have
- Purchasing and order placement along with general supplier handling experience
- Experience in handling customers/suppliers and solving problems
- Excellent communication skills – both verbal and written
- Detailed orientated with analytical skills
- Excel and Microsoft tools experience
- Fluent in English
MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here.
Equal Employment Opportunity Employer
Affirmative Action Employer - Individuals with Disabilities/Protected Veterans
How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain @msasafety.com or @talent.icims.eu. Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.
MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.
Equal Employment Opportunity Employer
Affirmative Action Employer - Individuals with Disabilities/Protected Veterans
How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain @msasafety.com or @talent.icims.eu. Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.
MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.
Report job
