Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more thoughtful, more connected, and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.
We believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That's where you come in.
The Customer Care Advocate provides quality of customer service; you are passionate about working with customers, partners, and company partners to answer questions, resolve issues, and deliver a experience every time, minimizing effort to maximize loyalty. Support our product and service businesses, you will work in a environment, where no two days are the same, you embrace change and value the challenge of delivering the best possible outcomes for customers.
The Customer Care Advocate is an operational person within Customer Care TechConnect team, able to handle daily operational tasks and support us with achieving its goals.
Your Responsibilities:
Create new quotes and renewal quotes;
Prepare technical support contracts "TechConnect" following customers' needs;
Handle customer inquiries;
Handle phone calls from customers;
Enter, verifies, and monitors customer orders and contracts;
Manage service tickets;
Maintain customers' software database;
Assure the accuracy of data;
Communicate with partners;
Solve problems;
Report continuous improvement opportunities;
Participate in projects;
You will report to your Hiring Manager.
The Essentials - You Will Have:
Fluent in English - verbal and written;
2+ years of experience in a customer service environment;
Bachelor's degree or higher;
Customer-focused providing the best customer service;
Experience evaluating systems for positive end-to-end customer experience;
Experience documenting customer issues in detail;
Experience handling support requests from a variety of different channels;
Experience interpreting and responding to customer requests;
Problem solving;
Team player demonstrate ethical and positive behavior;
Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with several departments in a multicultural organization;
Knowledge of Microsoft Office.
The Preferred - You Might Also Have:
Another language than English will be an advantage;
Previous Shared Service Center experience;
Knowledge of SAP.
What We Offer:
Our benefits package includes …
Volunteer Paid Time off available after 6 months of employment for eligible employees;
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation;
On-demand digital course library for professional development;
Comprehensive mindfulness programs with a premium membership to Calm;
Employee Assistance Program;
Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
