Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
We are seeking an enthusiastic Operational & Business Support Annual Review Process Controller to join our Global Compensation & Benefits team.
This person will play a crucial role in operational & business support of the Annual Review Process within our organisation for the key employees and leaders.
The successful candidate will work closely with the HR team, employees, and management.
The role is divided into 2 pillars:
- Operational and business support to the Annual Review Process;
- Shared mailbox and ticketing system administration.
Main tasks related to operational and business support to the annual review process:
- Act as a SPOC (Single Point of Contact) for Business Leaders on all aspects of the Annual Review Process;
- Gather, control, and prepare data for uploads to the Annual Review Process tool;
- Follow-up on assigned activities & report out on progress;
- First line troubleshooting;
- Prepare, print, and archive related documents;
- Perform other ad-hoc administrative support (LTI support, preparing communications, …);
- Prepare program documentation, training materials, and employee communications related to the Annual Review Process;
- Organise training sessions/webinars;
- Ensure compliance with statutory requirements and internal governance controls.
Main tasks related to shared mailbox and ticketing system administration:
- Share responsibility for managing the shared mailbox and responding to daily queries and tickets in line with service level agreements (SLA) and quality standards;
- Assist employees and leaders in resolving the issues;
- Analyse recurring issues and trends; report findings and propose long-term solutions;
- Manage the ticketing system, identify different types of tickets, and log them accordingly. Ensure the tickets are correctly categorised and prioritised;
- Follow up on ticket resolution and escalate to the appropriate functional or hierarchical level when necessary;
- Monitor and analyse statistics, trends, and reports to determine the effectiveness of the ticketing system;
- Contribute to the development and implementation of team KPIs and dashboards.
Qualifications
Qualifications & Key Competencies:
- Master's degree in Human Resources, Economics, or Business with an excellent academic track record;
- Strong command of written and spoken English
- Confident with handling confidential and sensitive information; strong work ethic
- Proficient in Excel, PowerPoint, Outlook, and SharePoint
- Attention to detail
- Resistant to stress
- Team player
Additional Information
We offer:
- Possibility of career development in an international organisation;
- Positive work atmosphere;
- Attractive salary and bonuses package;
- My Benefit System and private medical care;
- Possibility to grow within the company.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more on our Careers page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.
