Location: Poland - Poznań, Poland - Poznań (24/7) | Job-ID: 203460 | Contract type: Standard | Business Unit: Service Desk
The Operational Excellence Specialist will work across Remote Operations to drive pro-active changes to reduce our cost to serve and improving our service quality, customer satisfaction and reduce our cost to serve reporting.
Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools.
Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools.
As a future member of the international team, you will have the opportunity to:
- Undertake assignments, analysing customer requirements, gathering and analysing data to recommend solutions.
- Manage the design and implementation of small size, low risk solutions
- Give guidance to technical staff within an assignment to achieve appropriate outcome and deliverables
- Work as part of a team on larger solutions to ensure that hand over to relevant support organisation is successfully completed.
- Build and develop relationships with key stakeholders across Computacenter
- Attend Customer opportunity meetings in order to ensure understanding of customer requirements and knowledge transfer
- Adhere to administrative processes in line with company guidelines
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
You are the ideal candidate if…
- You have good and proven experience in a similar role (min. 1 year, incl. senior level responsibilities) and in interacting directly with customers and improvements
- You are proficient with communicating and reporting tools (incl. Excel, PowerBi, ServiceNow)
- You are fluent in German and very good in English (min. B2 both)
- You are able to manage multiple tasks and perform under pressure
- You are able to act as part of a project team negotiation skills
- You have excellent time management, negotiation, communication and interpersonal skills
We offer various benefits such as:
- Permanent employment contract
- Extensive induction training
- Possibility to work in a fully remote or hybrid work model (only 5 days per month in the office)
- Annual bonus (based on the goals fulfilment and internal regulations)
- Excellent benefits portfolio where you decide what to choose (cafeteria style)
- Global and local recognition programmes and contests
- Private medical healthcare, referral bonus, access to the Employee Assistance Programme
- Additional day off for your birthday
- Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses
- You will join a dynamic and agile environment which provides an opportunity for you to make a real impact
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
#winningtogether #peoplematter
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