At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
The ITC Specialist is accountable for the overall proactive and timely collection activities of key and strategic accounts; including international collections and negotiating payment plans in a GBS ITC environment. Responsible for reducing bad debt exposures to a minimum and identifying disputed items in a timely manner. Supporting process improvements and driving productivity and efficiencies through reporting and key collection process metrics in a diverse and rapidly changing environment. This role requires strong organizational skills, problem-solving abilities, and proficiency in Excel and SAP.
How You'll Create Impact
- Manage accounts receivable activities, including invoicing, collections, cash application.
- Communicate effectively with English-speaking customers to resolve payment issues and ensure timely collections both by phone and email.
- Perform account reconciliations and resolve discrepancies.
- Analyze customer accounts and investigate root causes of payment delays.
- Business partner and collaborate cross-functionally with finance, customer service, and sales teams to address customer queries and disputes.
- Generate regular aging reports and support month-end closing activities.
- Maintain accurate records in SAP and Excel for reporting and analysis.
- Contribute to process improvement initiatives and suggest solutions for reducing outstanding debts and minimize bad debt.
What Makes You Stand Out
- English Language Proficiency – able to communicate fluently and professionally
- Excel Proficiency – comfortable with pivot tables, VLOOKUP, data analysis, and reporting
- SAP Experience –preferably accounts receivable and collections.
- Communication Skills – clear and professional communicator, both written and verbal.
- Problem-Solving & Root Cause Analysis – ability to identify issues, investigate discrepancies, and implement solutions effectively.
- Customer Service Orientation – committed to providing excellent service and building positive relationships with customers.
- Attention to Detail & Accuracy – ensures data integrity and accuracy in all tasks.
- Team Player – collaborative approach to work, supporting colleagues and contributing to team success.
Your Background
- Bachelor’s degree in finance, Accounting, Business Administration, or equivalent.
- Previous experience in accounts receivable, collections, or invoice to cash
- Proficiency in Dutch and English (both written and spoken)
- Hands-on experience with Excel and SAP
- Knowledge of PowerBi and High Radius an advantage but not essential
- Knowledge of healthcare industry processes (desirable but not essential).
EOE/M/F/Vet/Disability