Warranty Coordinator

Purpose of the position

• To provide administrative support to the front line activities of the technical team in the domestic market specifically related to the creation and execution of maintenance plans for customer’s equipment fleets and claim processing.
• To liaise with customers to provide a consistently high level of service and be able to respond and adapt in a demanding commercial environment.

Main tasks and responsibilities

• Oversee and maintain financial settlement with Service network
• Dispute management
• Revise the service documentation and decide on the compensation
• Oversee and coordinate the maintenance contracts for customer equipment in SAP system
• Process contracts and oversea cycle of order fulfilment internal and external
• Coordinate and process warranty claims between dealer network and factories
• Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
• Identify process improvement opportunities and support the implementation
• Provide good customer service for internal and external customers and find ways to improve the experience
• Execute the defined KPI targets
• Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety

What you’ll need to succeed

Education:

• Relevant degree in related field or the equivalent through a combination of education and work experience (logistics / industrial or technically oriented business administration)

Experience:

• Min 2 years of relevant experience in the defined Function
• Proven experience in stakeholders management on different levels
• SAP system knowledge would be preferable but is not essential

Competencies:

• Ability to work independently
• Competency in Google applications including Slides, Sheets, Docs and G-Mail.
• Business understanding and knowledge of KPI and customer success criteria
• Fluency in both written and spoken English, second language- will be an asset
• Self-starter & Self-motivated, proactive
• Strong interpersonal and communication skills to effectively deal with internal & external customers
• Ability to drive and execute change
• Caring, reliable and pioneering
• Good sense for details
Willingness to travel

You will be part of

We offer you a unique opportunity to participate in the setup of a new organisation based on international standards, challenging tasks and growth opportunities in an international work environment, good interpersonal relations, spirit of cooperation and attractive employment conditions.

Interested to join?

If you are excited about this opportunity, please submit your application.