Ready for a Challenge
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
All about the role
For our Shared Services Center in Scoober Wroclaw we are looking for a motivated and detail-oriented Training & Knowledge Specialist, responsible for developing, delivering, and maintaining procedures, planning training programs and knowledge management systems that empower our employees to succeed. You will work closely with subject matter experts, collaborating across various countries and Global Teams to ensure all content is accurate, up-to-date, and engaging. The specialist will also manage the SPOKE Knowledge Base, ensuring that all live operations processes and tools are effectively communicated and understood. Additionally, the role includes planning and executing new-hire onboarding programs, as well as assessing new joiners' progress and supporting their supervisors with valuable feedback.
This is a great opportunity for someone who wants to grow professionally and build a career path within a dynamic, international, and fast-growing Shared Services Center.
Your main responsibilities will be:
Knowledge Management:
- Develop and maintain training materials for new and existing processes
- Ensure that all instruction articles are accessible and up to date
- Continuously evaluate and update SOP’s content to reflect changes
- Support process transitions across different markets
- Communicate updates and changes related to SSC processes and tools to the relevant teams
- Collaborate with internal stakeholders to identify learning needs and gaps
Training & Onboarding for SSC new joiners:
- Plan and organise a smooth training & onboarding process for each group of new joiners and ensure that all stakeholders are kept informed
- Assess new hires' performance post-onboarding and provide feedback to their Supervisors in consultation.
- Implement continuous improvement of the training & onboarding process based on the feedback provided by internal customers and all stakeholders involved.
Requirements
- Strong communication and presentation skills (English required; other languages a plus)
- Proficiency in Google Docs and Google Workspace (Docs, Sheets, Slides, Drive) – ability to create, edit, and collaborate on documents efficiently in a cloud-based environment;
- Ability to translate complex processes into simple, clear, and engaging content
- Experience with writing SOP’s, delivering training and building a knowledge base;
- Experience with designing compelling slide decks, digital learning modules, instructional design and working with learning authoring systems is a big plus;
- Experience with contact centre operations and functions across multiple departments is a plus
What’s on the Pyszne.pl / JET menu for you?
At Pyszne.pl / JET, our culture is all about fun, fast pace, and support. We value momentum, growth, and celebrating every part of our employees’ work. Thanks to this, we stay ahead of the competition.
Additionally, we offer:
- Full-time employment contract
- Subsidized private health insurance and sports card
- Takeaway Pay — meal allowance card
- Opportunities to work in an international environment within a fast-growing company
- Training and development opportunities within your role
- Hybrid work model: 3 days in the office, 2 days remote
Diversity, Inclusion & Belonging
No matter who you are, what you look like, who you love, or where you’re from — you’ll find your place at Pyszne.pl / Just Eat Takeaway.com. We’re committed to fostering a culture that embraces diversity of people and perspectives. All our employees are part of a global community and are encouraged to bring their unique selves to work every day.
Want to know more about us and what it’s like to work at Pyszne.pl / JET?
Visit our careers page where you’ll find employee stories, blogs, podcasts, and more tasty insights.
Did someone say a job at Pyszne.pl? Apply now!
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