Talent Coordinator

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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About the Role  

We’re looking for a proactive and highly organised Talent Coordinator to be the champion of an exceptional candidate experience at Cleo. In this role, you’ll ensure every interaction candidates have with us is smooth, engaging, and positive. You’ll be the key point of contact for candidates, expertly managing a high volume of interview scheduling across multiple calendars and coordinating with Talent Partners to keep the process seamless and efficient, often working with urgency to secure interview times quickly.

This role is perfect for someone who thrives on organisation and communication, enjoys working cross-functionally, and is passionate about creating a welcoming and efficient recruitment journey. You’ll collaborate closely with hiring managers, interviewers, and the People Ops team to provide all necessary materials and support for interviews and onboarding. Your innovative ideas will help us continually improve how candidates experience Cleo from application to offer.

Key Responsibilities

Candidate Experience Management

• Serve as the primary point of contact for candidates, ensuring a smooth and positive experience throughout the recruitment process.
• Coordinate and schedule a high volume of interviews with urgency, expertly managing multiple calendars and working quickly to secure interview times, while liaising with candidates and internal stakeholders to manage availability.
• Prepare and distribute interview materials to hiring teams, ensuring interviewers have all necessary information to conduct thorough assessments.

Stakeholder Collaboration

• Work closely with Talent Partners and People Ops to support recruitment and onboarding activities.
• Assist with junior and graduate hiring initiatives, providing administrative and coordination support as needed.
• Continuously seek innovative ways to enhance the candidate experience and streamline recruitment processes.

Administrative Support & Process Improvement

• Manage multiple calendars and communication channels with precision and professionalism.
• Utilize recruitment and communication tools such as Greenhouse, Google Calendar, Zoom, and Google Hangouts effectively.
• Support People Ops with onboarding logistics and other HR-related tasks to ensure a seamless transition for new hires.

What we are looking for

• 2+ years of experience in a Talent Coordinator or similar recruitment support role.
• Proven ability to manage multiple calendars and coordinate interviews efficiently.
• Strong organisational skills with excellent attention to detail.
• Comfortable working with various stakeholders across teams to ensure smooth hiring processes.
• Tech-savvy, with experience using tools like Google Calendar, Gmail, Zoom, Google Hangouts, and applicant tracking systems such as Greenhouse.
• Excellent communication skills and a candidate-first mindset focused on delivering a positive interview experience.
• Ability to work proactively in a fast-paced, dynamic environment.
• Experience supporting onboarding and junior or graduate hiring is a plus

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/ 
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. Our Poland team works fully remotely, but we host virtual socials and an annual company offsite somewhere in Europe with all expenses paid.

Other benefits;

• • Company-wide performance reviews every 6 months 
  • Generous pay increases for high-performing team members
  • Equity top-ups for team members getting promoted
  • 1 month paid sabbatical after 4 years at Cleo
  • Regular socials and activities, online and in-person
  • We'll pay for your OpenAI subscription
  • Online mental health support via Spill
  • We’re in the process of setting up a legal entity in Poland that will come with a full suite of benefits, akin to what we offer in the UK - for now, we’ll be employing you through our EOR provider, Deel, and can discuss our current benefit offering directly.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

Poland App access: The Cleo app is not downloadable in Poland right now. Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. We can share a slide deck detailing the apps capabilities in more detail though, to help you through the interview process.