Specjalista ds. Koordynacji Zwrotów (Customer Return Specialist)

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Specjalista ds. Koordynacji Zwrotów (Customer Return Specialist)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

We are looking for Customer Return Specialist to join our team!

This customer delivery position owns the return process end to end. The Customer Return Specialist (CRS) is the ‘face’ to the customer and is responsible to ensure the customers return process is managed effectively and efficiently. The CRS attends to customers’ return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.

How you will make your mark:

• Field questions from Customer relating to returns

• Offer Logistic Services

• Issue asset list/shipment forms to customer on returns initiation

• Chase outstanding shipment confirmations

• Assist returns reconciliation specialist with surplus queries if necessary

• Monitor customer metrics and identify/implement improvements

• Drive resolution of customer queries

• Seek for opportunities to grow the business

• Communicate operational process changes to customer

• Support total customer experience

• Support team and supporting roles as needed

• Communicate/escalate team members quickly, consistently and effectively

• Collaborate and engage with team members providing valuable input for customer projects/solutions

• May act as a team or project leader validating deliverables and team decision making processes

About you:

• Excellent communication skills (e.g. written, verbal)

• Solid understanding of core HPEFS businesses, systems and tools

• Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)

• Demonstrate strong relationship management skill set

• Demonstrate excellence in customer service.

• Effective organization, time management, prioritization, follow-up and execution skills

• Superior research and analytical skills.

• University degree or equivalent experience

• Typically 2-4 years of related experience, preferably in leasing, financial services and customer service, sales

• HPEFS past experiences is a strong asset

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#poland #financialservices

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.