This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We are looking for Customer Return Specialist to join our team!
This customer delivery position owns the return process end to end. The Customer Return Specialist (CRS) is the ‘face’ to the customer and is responsible to ensure the customers return process is managed effectively and efficiently. The CRS attends to customers’ return queries, collaborates with internal partners and team members to ensure end to end returns are completed within assigned metric.
How you will make your mark:
Field questions from Customer relating to returns
Offer Logistic Services
Issue asset list/shipment forms to customer on returns initiation
Chase outstanding shipment confirmations
Assist returns reconciliation specialist with surplus queries if necessary
Monitor customer metrics and identify/implement improvements
Drive resolution of customer queries
Seek for opportunities to grow the business
Communicate operational process changes to customer
Support total customer experience
Support team and supporting roles as needed
Communicate/escalate team members quickly, consistently and effectively
Collaborate and engage with team members providing valuable input for customer projects/solutions
May act as a team or project leader validating deliverables and team decision making processes
About you:
Excellent communication skills (e.g. written, verbal)
Solid understanding of core HPEFS businesses, systems and tools
Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)
Demonstrate strong relationship management skill set
Demonstrate excellence in customer service.
Effective organization, time management, prioritization, follow-up and execution skills
Superior research and analytical skills.
University degree or equivalent experience
Typically 2-4 years of related experience, preferably in leasing, financial services and customer service, sales
HPEFS past experiences is a strong asset
#LI-Hybrid
Additional Skills:
Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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ServicesJob Level:
Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
