Site Reliability Engineer - remote within EMEA

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us:

Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe.

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV.

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About The Role:

The Site Reliability Engineer is responsible for the design, development, configuration, and maintenance of the highly available and distributed solutions and platforms, as well as the reliability of the ecosystem. You’ll be working in an international environment with multiple squads and teams of system and product engineers and data scientists.

Your Daily Tasks Will Entail:

• Configure and operate our container platform and data storage solutions in AWS.

• Build and configure various services across SAAS, PAAS, and IAAS environments, like monitoring and logging solutions and CI/CD.

• Work closely with Applications Teams on various operational and improvement cases – develop, configure, and continuously improve solutions based on the team’s needs.

• You will be responsible for the design and execution of your own initiatives.

• Troubleshoot and resolve any service issues related to operating systems and servers.

• Maintain response and resolution of cases/tickets received in queue against established SLAs.

• Take part in on-call support.

• Support other groups of system engineers, contribute to knowledge sharing and meetups.

• Stay up to date with the latest technologies and trends, propose improvements, and be an example of DevOps culture.

Your Qualifications:

• Solid experience in systems administration and maintenance in UNIX/Linux environments.

• Strong Kubernetes administrator experience, building and operating multi-cluster setup running production workloads.

• Experience with setting up ServiceMesh is a plus.

• Solid experience with the development, configuration, maintenance, and enhancements of both relational databases like PostgreSQL, MySQL, and NoSQL databases as MongoDB.

• Solid experience in at least two areas within AWS IAM, Networking, Logging, or security.

• Experience with AWS file storage, block storage, and distributed object storage solutions.

• Experience with setup and configuration of Elasticstack, Prometheus, Grafana, or similar.

• Skills to maintain the application, infrastructure, and system health awareness using monitoring tools.

• Knowledge of at least one scripting language, such as Bash, Python, Go, etc.

• Excellent troubleshooting skills in the system, network, and application related are a must.

• Love all things automation, have a passion for open-source technologies and tools, always learning and developing skills and knowledge.

• A team player with plenty of ideas and enthusiasm, a proactive and can-do attitude.

• High self-management and ability to prioritize in a dynamic start-up environment.

Our Tech Stack:

• AWS, Docker, Kubernetes, Helm, Cilium

• Elastic Stack, Prometheus, Grafana Stack (Tempo, Mimir, Loki)

• MongoDB, MySQL, RDS PostgreSQL

• Git, Jenkins, GitHub

• Terraform, Ansible

• JIRA, Confluence

What We Offer:

• Be part of a friendly, inclusive, and global team

• An opportunity to work remotely or in a modern and welcoming office in Rīga or Tallinn, or our co-working space in Barcelona

• Flexible working hours (start your day as late as 11 a.m.)

• Health insurance

• Access to mentorship, internal meetups, and hackathons both on-site and online

• Exciting team-building events and parties you’ll never forget!

• Free and healthy lunch if you work from the Rīga office

• Apple MacBook laptop as your standard work equipment.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!