Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.
At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Senior IT Manager of Financial Services
Poland, Krakow
Job Description:
The primary role of IT Service Owner for Superledger is to deliver agreed portfolio of services in efficient way, meeting business needs and being aligned with IT best practices and company standards. Service Owner is accountable for end-to-end delivery, performance and quality of the service, including the following areas of responsibility. Technology portfolios focus on Oracle EPM Cloud
Duties & Responsibilities
Service Delivery:
- Planning of service roadmap, ensuring alignment with the Business vision and objectives.
- Defining and monitoring of key performance indicators (KPIs) and Service Level agreements (SLAs) to measure the efficiency of the service.
- Defining and maintaining of service catalogue to provide clear overview of available service components and standardized information about services, benefits and associated cost.
- Ensuring service compliance with security policies, regulations and company standards; developing and implementing strategies to mitigate identified risks, ensuring service stability and continuity.
Solution Design, Development and Implementation:
- Accountability for E2E application delivery alignment with organizational goals and standards.
- Provide estimations for new demand and implementation plan for business requirements and projects.
Relationship Management:
- Manage relationships with Saas providers (like Oracle) and other vendors to ensure smooth delivery of designed solutions
- Managing contracts related to the service, ensuring compliance with company terms and conditions.
- Negotiating contract renewals, amendments, and terminations as needed, in collaboration with the Vendor Manager.
- Facilitate effective communication and collaboration between internal teams and external vendors.
- Acting as the primary escalation point for high severity service issues, closely collaborating with Operations Manager and Support teams to restore normal operations.
Service Governance & Reporting:
- Regularly conducting service reviews with internal and external stakeholders to facilitate effective service management.
- Maintaining comprehensive governance framework, ensuring alignment and collaboration with internal stakeholders.
- Providing regular reports to stakeholders on the status, performance and quality of the service.
Budget Planning and Execution:
- Developing and managing the service budget, ensuring alignment with organizational financial goals and company targets
- Monitoring and controlling cost components to stay within budget, identifying and addressing any variances.
- Ensuring accurate and timely completion of month-end processes activities, collaborating with Finance and Controlling teams
Team and People Management:
- Ensuring that the area of responsibility is properly organized and staffed, guiding and motivating direct and indirect reports within company standards and policies
- Allocating responsibilities and tasks to both internal teams and contractors, delegating tasks as appropriate.
- Foster effective working relationships within the team and with external consultants, offering support and guidance
- Advising team members on career development and encouraging continuous enhancement of skills and capabilities.
Key relationships (internal and external)
- IT Domain Owners
- Operations Managers
- IT Architects and Information Security
- HR Managers, Business Process Owners
- Defining and
- Third party partners
Minimum requirements
- 8+ years of relevant working experience in IT Service delivery within global corporate environment, preferable experience working for Financial Consolidation and reporting functions.
- 3+ years in a similar Service Owner role.
- Understanding and experience in IT Service Delivery, preferably with technologies for Financial Consolidation and IFRS reporting functions
- Experience working with Saas solutions, Oracle desired
- A deep practical understanding of IT Service Management, IT Governance, IT Financial Management and Vendor Management.
- Experience in streamlining and consolidating processes across technologies, delivery process and team management.
- Master's degree in information management, computer systems, business engineering or similar
- Alternatively, master’s degree in accounting and finance
- ITIL certifications
- Certifications related to IT for Finance technologies (Oracle FCCS, Hyperion HFM, SAP FC, other financial consolidation systems) a plus
- Fluency in English.
What we offer in return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
You will receive a competitive compensation package with bonus structure and extended benefit package.
You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take accountability.
Next Steps
Please apply with an English language CV.
If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
The next step is a virtual conversation with the hiring manager.
The final step is a panel conversation with the extended team.
Our people make a difference
At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
